Leading Aerospace & Defense Manufacturer Deploys PTC Windchill to Over 3,000 Trained Users

Overview

ArcherGrey has successfully implemented an OCM rollout for a leading Aerospace & Defense company in their effort to unify and to deploy PTC Windchill across all geographically dispersed business units. ArcherGrey was responsible for creating and implementing a training program design, training material creation, training team management, and delivery of training material for over 3,000 PTC Windchill and CAD users virtually…yes, virtually!

Opportunity

With over 3,000 users operating across various business units, it was critical to not only deploy PTC Windchill successfully but also see strong alignment and adoption across users.

Solution

Classes – Working with client management, ArcherGrey defined and developed specialized course material utilizing the “Matrix” modules from the standard classes, along with additional content provided by SME’s from other locations and development staff within the company.

Training – Developed using a “Matrix” methodology to allow reuse of common training modules across several classes, effectively reducing training material development and course maintenance time required for this effort which spanned multiple releases of the PTC Windchill PLM suite of products.

Materials – Working with the client SME’s and developers, ArcherGrey adapted the training materials throughout the duration of the program including updates to both business processes and PTC Windchill software topics.

Delivery – Utilizing Skype training, users were able to attend training from their desks while having the advantages of a live instructor to answer questions and help them through exercises while eliminating the overhead costs usually associated with “live / in-person” training.

Impact

Classes – Hundreds of classes were conducted throughout the program.

Training – Reduced training material development and course maintenance time required for this effort which spanned multiple releases of the PTC Windchill PLM suite of products.

Delivery – All training courses were delivered via Skype eliminating the overhead costs usually associated with “live/in-person” training. Surveys were conducted after each course to assess the quality of the material and the effectiveness of virtual training.

ArcherGrey’s PLM experts were selected to engage in this Organizational Change Management work because of their:

  • Engineering background
  • Expertise in CAD
  • Understanding of engineering processes
  • Decades of experience implementing PLM
  • Working with end-users
  • The feedback from the surveys was consistent high ratings and comments regarding the quality of the material, the knowledge of the trainers, and their ability to engage with trainees remotely.